Refund Policy

We want you to feel confident trying Rook Mason Roam. That’s why every order is covered by our 60-Day Money-Back Guarantee.

60-Day Money-Back Guarantee

You have 60 days from the date your order is delivered to decide whether Rook Mason Roam is right for you.

If you’re not satisfied for any reason, contact us within the 60-day period and request a refund.

No return is required. You may keep the product.

How to Request a Refund

To request a refund, contact our customer support team and provide:

• Your full name

• Your order number

• The email address used to place the order

Once your request is approved, your refund will be issued to the original payment method.

Refund Processing

Approved refunds are submitted promptly. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.

Original shipping charges, expedited shipping fees, and other delivery-related charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order information and photos of the issue.

We will work with you to provide an appropriate replacement or refund.

Late Requests

Refund requests submitted more than 60 days after delivery are not eligible under our 60-Day Money-Back Guarantee.

Abuse of the Guarantee

Our guarantee is intended to allow customers to genuinely try Rook Mason Roam without risk. We reserve the right to deny refund requests involving suspected fraud, repeated abuse of the policy, unusually excessive refund activity, or orders placed for resale.

Contact Us

For questions about refunds or to request a refund, contact our customer support team through the contact information provided on our website.