Terms of Service

Last Updated: August 20, 2026

These Terms of Service govern your use of the Rook Mason website and your purchase of products from Rook Mason. By accessing our website, placing an order, or using our services, you agree to these Terms.

1. Online Store Terms

You must be at least the age of majority in your state of residence, or have permission from a parent or legal guardian, to use this website or purchase products from us.

You may not use our products or services for any unlawful or unauthorized purpose or violate any applicable laws while using our website.

2. Products and Information

We make reasonable efforts to display product descriptions, images, specifications, colors, and pricing accurately. However, actual product appearance may vary slightly depending on screen settings, manufacturing variations, or product updates.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

3. Product Use

Rook Mason Roam is designed to provide wearable ankle compression and support.

Products should be used only as directed and for their intended purpose. Individual experiences and results may vary.

If a product causes significant discomfort, irritation, numbness, unusual swelling, or other concerning symptoms, discontinue use.

4. Orders

We reserve the right to accept, decline, limit, or cancel any order at our discretion, including orders that appear fraudulent, contain incorrect information, or are placed for unauthorized resale.

If we cancel an order after payment has been processed, the applicable amount will be refunded.

You are responsible for providing accurate billing, shipping, contact, and payment information.

5. Pricing and Payment

All prices are displayed in the currency indicated on the website.

Prices, promotions, discounts, and offers may change at any time without notice.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us to charge the total amount shown at checkout.

6. Shipping and Delivery

Shipping estimates are provided for convenience and are not guaranteed unless explicitly stated.

Delivery times may be affected by carrier delays, weather, customs, address errors, peak shipping periods, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address.

7. 60-Day Money-Back Guarantee

Eligible purchases are covered by our 60-Day Money-Back Guarantee.

You have 60 days from the date your order is delivered to request a refund if you are not satisfied with your purchase.

No product return is required for an approved refund under this guarantee.

Refunds are subject to our Refund Policy, including provisions relating to fraud, abuse, duplicate claims, excessive refund activity, or orders placed for resale.

8. Refunds

Approved refunds are issued to the original payment method.

Processing times after a refund is submitted depend on your bank, card issuer, or payment provider.

Unless otherwise stated in our Refund Policy, shipping fees and expedited delivery charges are non-refundable.

Our Refund Policy forms part of these Terms.

9. Promotions and Discount Codes

Promotional offers may:

• have expiration dates;

• apply only to qualifying products or customers;

• require a minimum purchase;

• be limited to one use per customer; or

• be unavailable for combination with other promotions.

We reserve the right to modify or cancel promotions where permitted by law.

10. Intellectual Property

All website content, including branding, product names, graphics, photographs, videos, written copy, page designs, logos, and other materials, is owned by or licensed to Rook Mason unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

11. Customer Reviews and Submitted Content

If you submit a review, photograph, testimonial, comment, suggestion, or other content to us, you represent that you have the right to submit that material.

Unless otherwise agreed in writing, you grant Rook Mason a non-exclusive, worldwide, royalty-free license to use, reproduce, display, edit, and distribute content voluntarily submitted to us for purposes related to operating and promoting our business.

You may not submit content that is unlawful, fraudulent, defamatory, infringing, deceptive, abusive, or harmful.

12. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment processors, shipping providers, applications, or services.

We are not responsible for the content, practices, availability, security, or policies of third-party services.

Your use of third-party services may be governed by their own terms and policies.

13. Prohibited Uses

You may not use our website or services to:

• engage in unlawful activity;

• attempt fraud or payment abuse;

• interfere with website security or functionality;

• transmit malicious software;

• scrape or harvest data without authorization;

• impersonate another person;

• infringe intellectual property rights; or

• use our products or content for unauthorized commercial resale.

14. Disclaimer of Warranties

Except where prohibited by law, the website, services, and products are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

Any warranties that cannot legally be excluded remain unaffected.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Rook Mason will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, services, or products.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by law.

Nothing in these Terms excludes rights or remedies that cannot legally be waived.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold Rook Mason harmless from claims, losses, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

17. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.

18. Changes to These Terms

We may update these Terms periodically.

Changes become effective when posted on this website unless otherwise stated. Your continued use of the website after an update constitutes acceptance of the revised Terms.

19. Governing Law

These Terms are governed by the laws applicable to Rook Mason's principal place of business, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

20. Contact Information

Questions regarding these Terms of Service may be submitted through the contact information provided on the Rook Mason website.